Please read these Terms & Conditions carefully before booking. By booking, attending, purchasing a voucher, or holding a membership, you confirm that you have read, understood, and agreed to these Terms & Conditions.
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1. General Use & Safety
1.1 General Safety
- Hydrate before and after your session.
- Typical sauna sessions last 5–15 minutes, followed by cooling down before returning.
- No glass is permitted anywhere on site. Please bring a reusable water bottle.
- Remove all jewellery before entering to avoid burns.
- Keep the entrance area clear for safe access. This area is not for changing and may be accessed by staff at any time.
- Changing rooms may not be provided at all sites; please arrive ready or be prepared to change outdoors.
- Do not touch the stove, stove door, flue, sauna rocks, or metalwork. If more wood is needed, speak to your sauna host.
- Surfaces around showers, plunge areas, and paths may be wet or slippery. Walk carefully. Running is not permitted.
1.2 Etiquette
- Remove shoes and wash feet before entering.
- Always sit on a towel.
- Use only the water provided for löyly. Pour slowly and check with others first.
- Vacate the sauna promptly at the end of your session.
- Photography or video recording is not permitted during communal sessions.
1.3 Restrictions
- Alcohol, smoking, and vaping are not permitted anywhere on site.
- Swimwear must be worn at all times; nudity is not permitted.
- Essential oils may not be used without explicit permission from the sauna host.
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2. Health Advisory & Participation
Sauna and cold-water exposure involve extremes of heat and cold. Participation is voluntary and entirely at your own risk.
You should seek medical guidance before attending if you have any condition that may be affected by heat or cold exposure, including (but not limited to): pregnancy, cardiovascular conditions, high or low blood pressure, previous heart attack or stroke, epilepsy, asthma or breathing conditions, diabetes, arterial disease, or recent illness or injury.
By attending, you confirm that you understand the nature of sauna and cold-water exposure, are medically fit to participate, and will monitor your wellbeing throughout your session.
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3. Children & Under‑16s
3.1 Communal Sessions (By Prior Permission Only)
- Under‑16s are not permitted in communal sessions without written permission from Escape to the Sauna before booking.
- If permission is granted, the supervising adult must name all under‑16s and sign the U16 Communal Session Proforma on arrival.
- Without prior permission, entry will be refused and no refund issued.
3.2 Private Hire (Permitted with Waiver)
- Under‑16s may attend private hire only if the booker completes the Private Hire Online Waiver, naming all under‑16s and accepting full responsibility.
- A responsible adult must be present throughout the booking.
3.3 Supervision & Cold Exposure
- A responsible adult must directly supervise under‑16s at all times in any heat or cold area.
- Children under 5 may not use the sauna or any cold-water facilities.
- Under‑16s may not use ice baths, plunge pools, or cold showers.
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4. Group Bookings & Responsibilities
If you book on behalf of a group, you are responsible for:
- reading these Terms & Conditions in full
- sharing all safety and health information with every attendee before arrival
- confirming that all attendees meet the health guidance
- naming any under‑16s and completing the relevant waiver or proforma
Escape to the Sauna may refuse entry or remove any participant for safety reasons, disruptive behaviour, or breach of these terms. No refunds will be issued in such cases.
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5. Open Water Use
If you choose to enter open water during your visit, you do so entirely at your own risk. Escape to the Sauna does not supervise sea swimming or dipping and accepts no responsibility for your safety outside the sauna facility.
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6. Loss or Damage
Escape to the Sauna cannot accept responsibility for any loss, theft, or damage to personal property while using our facilities.
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7. Force Majeure
Escape to the Sauna is not liable for any failure or delay caused by circumstances beyond our control, including severe weather, flooding, fire, government restrictions, public health emergencies, site or equipment damage, staff illness, or industrial action.
We may cancel or reschedule bookings in such cases and will make reasonable efforts to offer alternative arrangements.
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8. Bookings, Cancellations & Data Protection
- Ensure your contact details are correct at the time of booking.
- Cancellations or changes must be made at least 24 hours before your session.
- Cancellations made by you more than 24 hours before the booking will be refunded as account credit, valid for 12 months.
- Cancellations made by us will be refunded to your original payment method.
- Cancellations made with less than 24 hours’ notice are non-refundable and non-transferable.
- Personal data is processed in accordance with our Privacy Policy and GDPR regulations and is not sold or shared.
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9. Membership Terms
- Membership provides discounted rates, priority access to events, and members-only events.
- Membership applies across all locations. Escape to the Sauna may amend, relocate, suspend, or close locations without liability for refunds if services remain available elsewhere.
- Additional membership rules apply as published on our website.
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10. Bulk Sauna Credits
- Credits may be used for communal sessions at all locations, subject to availability.
- Credits are valid for 62 days from purchase and must be used within this period.
- Credits are non-refundable and have no cash value.
- Credits may be used by the purchaser for themselves and one guest per visit when booking a single communal session.
- Unused credits expire after 62 days and cannot be extended.
- Escape to the Sauna may amend or withdraw bulk credit offers at any time.
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11. Legal Information
Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. All other implied warranties are excluded, and Escape to the Sauna is not liable for indirect or consequential losses arising from use of our services.
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