Please read these terms and conditions carefully prior to booking with us.
Cancellations
We require 48hrs notice to cancel or reschedule. We regret that we cannot offer refunds or reschedule appointments with less notice than this.
Please ensure that your correct details are entered at the time of booking so that the information on your booking is sent to the correct email. We cannot take responsibility for errors made causing you to miss your booking.
Sauna Safety and Etiquette
We want everyone to enjoy a safe and relaxing experience. Please follow these guidelines:
General Safety:
Hydrate: Drink plenty of water before and after your sauna session.
Time: Listen to your body—we recommend that you sauna for 5-15 minutes at a time .
No Glass: For safety, no glass is allowed in the sauna—bring your own water bottle.
Jewellery: Remove all hanging jewellery to prevent burns.
Entrance area: Please ensure that the entrance is kept clear to allow those in the sauna to exit when they need to. This area is not a changing area and is needed by our staff to monitor the sauna during both communal and private hire sessions.
Changing: We are a wild sauna and spa. We don’t currently have changing facilities, so please arrive ready to change wild too as you would for a swim in the sea.
Sauna Stove: Do NOT touch the stove or rocks; it’s very hot! If you’d like another log, please ask.
Health Advisory:
If you have underlying health conditions, consult your doctor before using the sauna.
Do not use the sauna if you are / have:
- High or low blood pressure
- Heart or circulatory disorders
- Epilepsy or diabetes
- Pregnancy
- Dizziness or fainting spells
- Fungal infections or open wounds
Etiquette:
Footwear: Remove shoes and wash your feet before entering.
Towels: Always sit on a towel while inside the sauna.
Hygiene: Remove makeup and skincare products and don’t sauna if you’ve dyed your hair in the last 72 hours.
Pouring Water: Only pour the provided “sauna water” on the stones. Ask other bathers before adding water to the stones and please pour slowly to avoid splashing.
Timing: Please ensure that you are clear of the sauna at the end of your session to allow the next session to begin.
Respect Privacy: During social sessions, please refrain from taking photos or videos.
Restrictions:
No Alcohol or Nudity: Alcohol and nudity are not permitted.
Children: Children under 16 are allowed only during private bookings with adult supervision.
Disclaimer:
- You use the sauna at your own risk. If you have any doubts about sauna use, please consult your GP before booking.
- Use of the sea and/or cold plunge is at your own risk. Ensure you’re capable of swimming in varying sea conditions.
- We reserve the right to refuse entry or remove anyone deemed unsafe from the sauna without refund.
Loss or damage to property
We cannot take responsibility for loss or damage to any customers property.
If you are making this booking on behalf of a group it is your responsibility to point other users to this information.
For any booking it is assumed that you have checked and understood the requirements of the activity and that you are aware of what your limits are including how you are feeling on the day. It is assumed that in turning up your session and by continuing to take part that you are medically fit and able to take part in the session you have signed up for.