Terms and Conditions

Escape to the Sauna — Terms & Conditions

Please read these Terms and Conditions carefully before booking. By booking or purchasing a voucher or a membership, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. GENERAL USE TERMS

1.1 Sauna Use & Guidelines

We want everyone to enjoy a safe, relaxing, and positive experience. Please follow these guidelines at all times:

General Safety

  • Hydrate: Drink plenty of water before and after your sauna session.

  • Session Length: Listen to your body — Sauna works best in cycles and we recommend sessions of 5–15 minutes at a time in the heat before cooling down and heading back in.

  • Glass: No glass is permitted anywhere on site. Please bring your own reusable water bottle.

  • Jewellery: Remove all jewellery before entering to avoid burns.

  • Entrance Area: Keep the sauna entrance clear at all times for safe exit. This area is not for changing and must remain accessible to staff.

  • Changing: We are a wild sauna and spa, and do not provide changing rooms. Please arrive ready to change outdoors, as you would for open water swimming.

  • Sauna Stove: Do NOT touch the stove, flue, rocks, or metalwork. These are extremely hot. If you would like more wood added, please speak to your sauna host.

  • Take Care on Site: Surfaces may be wet or slippery, particularly around showers, plunge areas, and access paths. Please take care at all times. Running is not permitted.

Etiquette

  • Footwear: Remove shoes and wash feet before entering the sauna.

  • Towels: Always sit on a towel while using the sauna.

  • Hygiene: Remove makeup and skincare products before entering. Avoid sauna use if you have dyed your hair within the last 72 hours.

  • Löyly (pouring water): Only use the provided “sauna water” for pouring on the stove. Always check with others before adding water, and pour slowly to avoid splashing.

  • Session Timing: Please vacate the sauna at the end of your booking to allow the next session to begin promptly.

  • Privacy: No photography or video recording is allowed during communal sessions.

Restrictions

  • Alcohol is not permitted anywhere on site.

  • Nudity is not permitted.

1.2 Health Advisory

If you have any underlying health conditions, you should consult your doctor before using the sauna or cold-water facilities.
You must not use the sauna or cold plunge if you are or have:

  • High or low blood pressure

  • Heart or circulatory conditions

  • Epilepsy or diabetes

  • Pregnancy

  • Dizziness or fainting spells

  • Any condition that may be affected by heat or cold exposure

1.3 Children & Supervision

  • All children under 16 must be directly supervised at all times by a responsible adult while on site. This includes the sauna, cold plunge, showers, changing areas, and all surrounding areas.

  • A 1:1 adult-to-child supervision ratio is required for children under 16 at all times when using the sauna, cold plunge, or shower facilities.

  • The supervising adult is fully responsible for the child’s safety, wellbeing, and adherence to all guidelines.

  • Children aged 12 and under may only attend communal sessions with prior written consent.

  • Children under 5 are not permitted to use the sauna or cold plunge.

1.4 Group Bookings

If you are booking on behalf of a group, you are responsible for ensuring all participants have read and understood these Terms & Conditions, including the Health Advisory.

1.5 Assumed Fitness for Participation

By booking and attending any session, you confirm that:

  • You understand the nature of sauna and cold-water activities.

  • You are medically fit to participate.

  • You accept full responsibility for monitoring your own health and wellbeing during participation.

1.6 Disclaimer

  • Sauna and cold-water use involve exposure to extreme temperatures. You participate entirely at your own risk.

  • It is your responsibility to ensure that you are medically fit to take part. If in any doubt, consult your GP before booking.

  • We reserve the right to refuse entry or ask any person to leave if behaviour is deemed unsafe, disruptive, or in breach of these terms. No refunds will be issued in such cases.

  • If you choose to enter the sea during your visit, you do so entirely at your own risk. Escape to the Sauna does not supervise sea bathing or swimming and accepts no responsibility or liability for your safety while in open water.

1.7 Loss or Damage to Property

We cannot accept responsibility for any loss, theft, or damage to personal property while using our facilities.

1.8 Force Majeure

Escape to the Sauna shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including (but not limited to):

  • Acts of God

  • Severe weather

  • Flooding, fire or storm damage

  • Government restrictions

  • Pandemics or public health emergencies

  • Site or equipment damage

  • Staff illness or unavailability

  • Strikes or industrial action

In such cases, we reserve the right to cancel or reschedule bookings without liability or refund. We will make reasonable efforts to contact affected customers and offer alternative arrangements where possible.

2. BOOKINGS & CANCELLATIONS

2.1 Booking Details

  • Please ensure your contact details are correct at the time of booking.

  • We cannot take responsibility for missed sessions due to incorrect contact information.

2.2 Cancellations

  • Cancellations or changes must be made at least 48 hours prior to your scheduled booking.

  • Cancellations made by you are refunded as credit to your customer account.

  • Cancellations made by Escape to the Sauna are refunded to your original payment method.

  • No refunds or reschedules are provided for cancellations made with less than 48 hours’ notice.

2.3 Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy and GDPR regulations.
Data is used solely for:

  • Booking administration

  • Membership management

  • Direct communication regarding bookings or services

We do not sell or share your data with third parties.

3. MEMBERSHIP TERMS & CONDITIONS

3.1 Membership Overview

Membership includes:

  • Discounted rates for communal sauna sessions (online bookings only)

  • Priority access to selected events

  • Exclusive access to certain members-only events

  • Membership is valid at all Escape to the Sauna locations (subject to location opening dates and times).

  • Membership is non-transferable and applies only to the named individual.

3.2 Membership Validity Across Locations

  • Membership provides access to Escape to the Sauna services and is not linked to any specific site or location.

  • Escape to the Sauna reserves the right to amend, relocate, suspend, or close locations without liability for refunds or compensation relating to membership fees, provided that membership benefits remain available at any operating Escape to the Sauna locations.

3.3 Membership Levels

Escape Membership

  • Available on monthly or annual subscription.

  • Provides discounted rates for communal sessions.

Escape Premium Membership

  • Available on monthly subscription.

  • Includes up to 16 hours of communal sauna sessions per month.

3.4 Booking Policies (Members)

  • All members must book online in advance.

  • Bookings are subject to availability.

  • Members may hold up to 5 live bookings at any one time to ensure fair access for all members.

3.5 Membership Cancellation

  • Memberships are non-refundable.

  • Memberships renew automatically each month unless cancelled.

  • Cancellation requires one month’s written notice prior to your next payment date.

3.6 Session Cancellation (Members)

Escape Members

  • Session cancellations require at least 48 hours’ notice (same as non-members).

Escape Premium Members

  • We request at least 48 hours’ notice for any cancellations.

  • If three or more bookings are cancelled with less than 48 hours’ notice in a single calendar month, Escape to the Sauna reserves the right to temporarily suspend the member’s ability to make further bookings to protect fair access for all members.

3.7 Additional Membership Information

  • Membership discounts may not apply to special events, private hire bookings, or promotional offers.

4. GIFT VOUCHERS

  • Gift vouchers are redeemable against Escape to the Sauna sessions and services and are not location-specific.

  • Vouchers remain valid for the period stated on issue and may be used at any operating Escape to the Sauna site.

  • Escape to the Sauna reserves the right to amend, relocate, suspend, or close locations without liability for refunds or compensation where alternative locations remain available.

5. CONTACT INFORMATION

For any questions or clarifications, please contact our team:
escapeswims@gmail.com